Back in 2017, Phil M Jones published a book that has revolutionized the communications industry and helped everyone from parents to professors to have more influence and impact in their critical conversations. With now over 1 million copies of the book in circulation, it being the most listened to non-fiction book on Audible and having translations spanning 20+ different languages, there has been an influx of demand for the core lessons and principles to be taught to others in a human to human fashion. Resisting temptation to launch an ‘online course’ Phil has stayed true to his values that learning to become better communicators in all areas of conversation is best served when facilitated by real people and in real moments – and as such, the opportunity to become a Certified Facilitator and Guide has been created. About the book… Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Since 2017 Exactly What To Say has been helping people across the globe to learn practical and instantly applicable skills. Author Phil M Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. If you have ever found yourself lost for words, or have come away from a conversation without the result you are looking for, then the wisdom in this book delivers you both principles and exact examples to allow you to grow your confidence in conversation.