Engagement and collaborative tools for rethinking new product/service development and business models. SERVICES Facilitation & Education Methods and Tools TYPE OF CHALLENGES WE ADDRESS develop new applications; identify new markets; select a technology; prioritize features in upcoming product/service releases; drive product/service roadmap decisions; create a new product/service; co-create services/products with customers; create more intimate relationships or engage more with customers; manage idea competitions and hackathons; improve marketing campaigns; gain a better understanding of how value can be created; create strategic plans for organizations or business units; leverage direct customer feedback for market research; identify areas for improvement in internal processes; encourage internal collaboration; redesign an internal process; understand teams better; provide support and strengthen teamwork relationships; among others.