The Flood Direct National Insurance Program was developed specifically to address the complexities, quandaries, complaints, and misunderstandings experienced by home and business owners during the process of evaluating and purchasing a flood policy from the National Flood Insurance Program. Too many of you are learning how your policy and the program work only after a flood occurs. Too many of you are discovering that your coverage is inadequate or missing altogether at the worst possible time; a time when your lives, emotions, and possessions have been ravaged. Too many of you are in pain. You need help, you need a voice, and we exist to provide you with both. Our mission is to simplify, clarify, and compassionately advocate. Working directly with you and the National Flood Insurance Program (NFIP), our team of experts will carefully assess your risks, determine your coverage requirements, and make certain that you have enough information to make educated decisions about your program. In the event of a claim, we advocate for you rather than pass it along to an unfamiliar adjuster assigned randomly by the insurance company. Our guidance, expertise, sense of urgency, and personal touch are exactly what you need most during a crisis. What you need least is to worry about your insurance coverage and getting a claim paid. That’s our responsibility and our priority.