Thank you for your interest. Empathyce is a customer experience consultancy led by Jerry Angrave, a former inhouse CX professional and, since 2014, a Certified Customer Experience Professional (CCXP). Our work specialises in the strategic and practical elements of a Customer or Passenger Experience programme. We help bring clarity, structure and credibiliity to your CX work. For example, this may include - Define the Customer Experience Strategy and Vision - Practical management of the Customer Experience Programme - CX Maturity Assessments - Cross-functional CX leadership buy-in and commitment to the CX agenda - Effective Customer Journey Mapping - Insightful voice-of-the-customer programmes - Accessible experiences for people who are disabled by the environment - Employee engagement, involvement and excitement - CX team and organisational design - Professional development and preparation for the CCXP accreditation Based in England, I also work throughout Europe, the Middle East and around the world. Sectors I specialise in tend to be aviation (airlines and airports), hospitality, professional services, utilities, pharmaceuticals and B2B. Please get in touch if you would like to have a no-obligation, informal chat about how to orchestrate your own CX programme. I’m on +44 (0) 7917 718 072 or by email at jerryangrave@empathyce.com. They are my own contact details so I promise you will hear back from me personally. Thank you, Jerry Angrave Customer & Passenger Experience Director Empathyce Customer Experience www.empathyce.com