IQMS is tailored specifically to meet the needs of today’s marketplace: performance, professionalism and customer service. Our people receive training in communication techniques, listening skills, rapport building, and consumer satisfaction. At IQMS, we understand that we are an extension of your organization. Our focus is on treating all customers with care, compassion, dignity and respect. The professional and courteous manner with which we perform A/R management will enhance your customer satisfaction while delivering above average financial results. At IQMS, we believe in transparency. We understand that the accounts with which we are entrusted are your customers and the manner in which we treat them impacts their satisfaction with your organization. Our client portal enables you, the client, to drill down to the account history detail level in real time in order to monitor and verify the manner in which we communicate with consumers. The portal also allows you to upload placement, payment and adjustment files, update demographics, and review and close accounts as needed. We provide detailed reports ensuring that you are fully aware of our performance. The IQMS Debt Negotiator gives consumers the option to negotiate a settlement or payment arrangement online, with no interaction with an account representative. We look forward to working with you and delivering the results that improve not only your bottom line, but also meet your customer satisfaction goals.