The Office of the Complaints Commissioner is headed by the Financial Regulators Complaints Commissioner (the Commissioner) who is a statutory appointment required under the Financial Services Act 2012. The Commissioner’s role is to review independently complaints about the actions or inactions of the UK’s current financial services regulators, the Financial Conduct Authority, the Prudential Regulation Authority and the Bank of England (but only in respect of its oversight of the banking clearing houses and payment schemes), and also the Payments Systems Regulator.