An Excellent Call Center Requires an Excellent Consultancy Team Today, more than ever, people are paying attention to the kind of attention they receive when talking to a representative on the telephone. Since these interactions don’t occur face to face, it’s especially crucial for call center employees to undergo consistent educational guidance about best practices, and how to manage tough situations. This makes them more able to competently handle the challenges of the workplace, and consequently, causes your company to be in a stronger position in comparison to competitors. Regardless of if you need help improving your lead gen statistics or just want to know more about the available options in training and consultancy, Service Excellence Pvt Ltd. is a company based in Sri Lanka, and ready to provide insight about BPO customer service and much more. Outsourcing Assistance We aim to improve the quality of your business processes by using six sigma guidelines as a framework, but we also recognize that sometimes, it’s necessary to consider outsourcing in order to keep your company running smoothly. Additionally, we can answer your questions about BPO customer service so you can make an educated decision about how to keep your company moving forward. As training and consultancy professionals, we’re able to suggest solutions that meet your requirements and help employees feel equipped for success.