You know how it feels when you come face to face with an angry or upset person. At times, the emotions can be overwhelming, leaving you unsure of what to say and how to deal with your feelings during and afterwards. That's where we help. In 1999 when staff at a bank branch in Auckland New Zealand, weren't coping with verbal abuse from customers, they asked John Faisandier for help. He delivered the first TUF programme over two evenings and the results were immediate. Staff were more positive and confident with upset customers as those same customers now felt heard and understood. Since that first workshop our program has evolved through our ongoing research and education and the shared experiences with the thousands of participants who have now taken part. Thriving Under Fire teaches you how to deal with difficult people - customers, colleagues or family and resolve negative situations positively. We now deliver the Thriving Under Fire methodology through: • Online Learning • Face to face workshops • ‘Thriving Under Fire’ the book • 1-on-1 coaching sessions virtual coaching sessions • And our free weekly Tuf Tips delivered to your inbox For more information, visit our website or contact us at admin@tuf.co.nz