SmartyX AI-powered user support personalisation solutions provide a 360° view by analysing data, documents, and processes using AI, xAI, and machine learning algorithms to identify current patterns and predict potential escalations. The solution also provides recommendations to address potential issues and triggers to improve the user experience. This can be done through: Root cause analysis: cause-effect relationships, Fault and failure detection: dynamic and automatic anomaly detection, Decision making: if-then scenarios, and XAI Helpdesk: configuration and setting of functions to pre-define requests such as MyDesk - text extraction's function in our IDMS.