At Healthmark we strive to provide a best practice service, a service which although unique for every client must be compliant with the regulations and standards which in turn influence best practice in home and community based care. At Healthmark we take our responsibilities very seriously. Particular care is taken to ensure compliance with the regulations and standards when we create our processes, policies, procedures and associated working documents. We conduct regular unannounced audits on our services and indeed the staff, entrusted to deliver the service. We encourage and welcome client and client family feedback