o&i consulting is a specialist operations consultancy. We design, plan, and improve aviation, logistics, and service sector operations, helping clients to develop efficient new operations and improve the performance of existing operations. We deliver practical solutions that are transferable and achievable in live operation. Clients receive solutions that are based on broad sector experience, and operations research and industrial engineering disciplines. These core capabilities are at the centre of everything we do and represented in the ‘o&i’ in our company name: ‘o’ for ‘operations research’ and ‘i’ for ‘industrial engineering’. Our team is regarded for successfully combining strong analytical and production skills, attention to detail, industry knowledge, a hands-on approach, and a lot of enthusiasm to get the best results for our clients and partners. We provide a detailed understanding and accurate representation of current performance, quantify the potential of their operation, and design and recommend approaches to improve performance and service. Whatever the challenge, it is important that operations remain efficient. Therefore, our solutions are geared towards improving flow, achieving high productivity and desired service levels, and providing customers with a positive experience. In larger development projects, we support clients and partners with our specialist skills to enable them to successfully integrate change, and create future-oriented, efficient facilities and operations. o&i consulting has a broad, international client base, and a history of repeat business with long-term clients. We have worked in all areas of airport and airline passenger, baggage, ramp, and cargo ground operations. Our logistics credentials extend across parcel, collection and delivery, distribution, and warehouse operations. And within service industries, our portfolio includes clients in banking and investment, telecoms, and retail organisations.