The City Technology Group offers a full self service customer portal that allows our clients to research frequently asked questions from our online comprehensive knowledgebase, engage in live interactive chat session with our support technicians, and request service support through our online support ticketing system. We can help you in defining IT strategy, choosing appropriate technologies, procurement, custom configuration, project management and installation. Once implemented we then provide a range of IT support services to ensure long-term cost-effective performance. We aim to incorporate all the current standardize best practice process to ensure reliable IT services. Our goal is to exceed client expectations while streamlining computer efficiency. 90 percent of all computer, network or server issues can be resolved via remote access. Our technicians consistently improve client computer system’s productivity by proactively maintaining the computer environment’s health. Our NOC (Network Operations Center) monitors and maintains our clients entire computing infrastructure 24/7, 365 days per year and responds within minutes to resolve any problem—many times before the client even realizes that there is an issue.