In order to be effective, a UX team will require not just the right talent & tools, but also the right organizational structure, clearly defined goals, expectations, and other processes that enable them to operate smoothly. This is what I do. I help businesses put these things in place so their teams can be successful. Craft & Rigor is an independent user experience design operations consultancy in the Seattle and run by Nick Finck. With over 20 years of experience, I bring a wealth of knowledge and insight to the table. My primary objective is to ensure the business are successful in hiring, building, and growing UX teams so they can focus on creating products that meet the customer's needs.