In 2007, our story began. Our founder was working for a large U.S.-based training company. He found research showing that training programs should be fun, fluid, and based on geographic, cultural, and economic factors. After his employer had rejected his ideas for the newer alternative training methods, he formed a new company called Oculus Training. The word, “Oculus,” is Latin for “the eye.” It has various definitions: meaning to focus, to look into the future, and to be mindful. Oculus was born for all of these reasons. Today, Oculus Training Group is an industry leader in customer service, sales and sensitivity training. We work with some of the most prominent brands and companies in the world, such as Mercedes-Benz, Fairmont Hotels, Atlific Hotels, SPCA, Choice International, Intercontinental Hotel Group, and the Cupcake Girls. Oculus is a functional fusion of many worlds: customer service, training, sales, human resources, mystery shopping, and management consulting. We create customized "designer" training solutions that are results-driven. By merging hotel and business operational fundamentals with creative and strategic execution, we provide a modernized approach to today's customer service operations. No two clients are alike, and we remain focused on creating a personalized customer service strategy to keep you competitive. Oculus calls Vancouver, Canada home, but our training programs can be found in organizations the world all over, from North America to Europe, to Australia. Our training and mystery shopping services are perfect for hotels, retail, airline, non-profit, call centers and pretty much any industry. We already work with just about all of those vendors! If you have people, we can train them! We continue to grow and remain passionate about providing the most effective training using the cutting-edge technologies required to make change for your organization easy.