Factor is a Seattle-based information architecture consulting firm. We help enterprise-level companies untangle complex information and user experience challenges—bringing people, platforms, and processes into alignment. We help our clients align business and user goals by providing evidence-driven solutions grounded in rigorous user research. Our clients range from mid-sized e-commerce businesses to Fortune 500 companies, with a particular focus on enterprise-scale content management and information architecture challenges. We focus on how people interact with your organization. With solutions designed to reflect human goals and behaviors, our work helps improve outcomes for your customers, your employees, and your business.