911 PC HELP is a customer-oriented IT Company based in downtown San Francisco, serving the entire Bay Area. We work with individuals and small businesses, providing same-day onsite support. http://www.911pchelp.net Key Business Models: 1. Always deliver as promised. 2. Always reach a person, not an answering machine. None of that "press one, hold please." No need to be "computer literate" either! 3. Always call back. 4. Reply to e-mails promptly. 5. We work closely with you to better understand your needs in order to provide the best solution.