Insight Communications (ICOMM) is a leading BPO Contact Center headquartered in Puerto Rico with an offshore facility in the Dominican Republic. Insight features more tan 500 positions of highly trained bilingual personnel, providing high quality services 24/7/365. OUR UNIQUE DIFFERENTIATOR Insight and its experience management team will assist in the implementation of Business Intelligence Strategies focused on utilizing NPS, FCR and Quality Assurance Processes to achieve your company’s goals.