Personally Recommended are experts in customer experience management, providing extensive consulting services in customer journey mapping, customer experience measurement, customer service process re-engineering, customer advocacy and NPS, retail operations management, business development, human resources management and learning and development. Personally Recommended brings to clients comprehensive national and international experience in building a customer centric organisation, understanding what a customer’s experience of the brand looks and feels like, how to better engage customers with the brand, and operationally organise the brand to promote customer advocacy and positively impact the bottom line. At Personally Recommended we measure what is right for your business. Our complete range of customer experience tools provides you with a comprehensive framework from which to build excellence and consistency in service performance. But you don’t need all of these services all of the time. We pride ourselves on only recommending what will deliver results for your business. As per its name 100% of the Personally Recommended business has come as a result of long-term relationships, positive word-of-mouth, and delivering results.