The Board of Directors and the Management of Air Grilles have adopted the policy of supplying a product which has the requisite quality to merit customer satisfaction. It is therefore an important requirement of this policy for AIR GRILLES Pty. Ltd. to produce and supply our customers with a product which is suitable for their intended purpose. The company attaches great importance to competition based on quality. Product must be manufactured in accordance with the Quality Manual. The procedures set out in the manual describe how the quality system is designed to ensure that customer requirements are recognised and satisfied, and that consistent control of these requirements is established, implemented, and maintained. Generally the principles are in accord with the Australian Standard AS 3902/ISO 9002. Adherence to this policy is a requirement of every aspect of AIR GRILLES Pty. Ltd. business. This policy is issued to clearly set out the quality control standard the company will maintain, since such a standard is essential for long term succes in competition as well as employee satisfaction. We Want Our Customers To Have The Best!