Managed IT Services is an innovative approach of providing Business IT Support where an IT Service Provider proactively monitors and remediates (resolves) issues with the client network, servers, desktops, and all networked IT Infrastructure. Traditional IT Support, also referred to as “break-fix” was a reactive approach to solving IT problems that a business faced. When something stopped working, support would be called upon to investigate the cause and fix it. This led to a huge lag time between the problem occurrence and its resolution.