Daoura analyzes the pulse of cities and brings intelligence to the decisions of companies and governments. In a smart city, measuring and analyzing the city's pulse is essential to make more appropriate decisions. In that sense, there is no better sensor than the citizens themselves, who share their opinions and urban experiences in the digital world. We know, however, that there is a shortage of tools that unify the process of listening, understanding and acting regarding the problems and demands reported by people through the most diverse internet channels. Daoura, in its essence, exists to understand these manifestations and generate relevant and targeted information, insights and knowledge, and to provide tools for public and private organizations to help them make better decisions in their relationships with citizens and clients.