CivilCops is a social intelligence organization empowering citizens and helping governments to be more accessible, efficient and effective in public service delivery. We are bridging the data and knowledge gap between citizens and governments by establishing seamless communication medium for citizen collaboration and a platform for the governments to increase service responsiveness and shaping service delivery to meet citizen’s needs and wants. Thus, strengthening the bond between citizens and governments and also increasing citizen trust in governments. CivilCops provides Artificial Intelligence powered chat and voice interfaces integrated over multiple platforms to engage the residents in providing feedback/suggestions on public services and reporting non-emergency complaints they are facing. Hence, bringing them more value and creating a new kind of city service approach. For the governments to take faster and better decisions, evaluate the impact of existing services/initiatives and accordingly make changes by keeping the citizens in the loop, CivilCops provides CITY MANAGEMENT SYSTEM. The platform consolidates public data, streamlines requests and workflows with automation and leverages data to get actionable insights, define priorities and make decisions that improve citizen service delivery.