iToolsOnline provides work management software for utilities and telecom operators looking to improve their delivery performance and lower costs. Our solutions combine proven industry 'know how' with highly-configurable functionality. They include comprehensive workflows and business intelligence that are easily customized to meet a network operator's specific requirements. iTools delivers benefits in the following areas: Process management – enables process optimisation where waste is eliminated, manual tasks automated and bottlenecks removed. Project Management - reduces project management and administration costs - including analysis, reporting, document management and communication. Contractor Management – removes the barriers to effective contractor management with a collaborative operating platform used by all parties. Business Intelligence – provides automated real-time business intelligence and reporting at both strategic and tactical levels. Compliance Management - delivers increased quality, compliance and operational control through the standardization of rules-based processes. iTools’ strengths have been founded on its relentless pursuit of excellence and its determination to bring a refreshingly practical approach to an industry that is over-hyped and full of solutions that have been over-engineered.