What hangs in the balance of your next pivotal customer experience? Unwanted call volume...more customer churn...stagnant NPS scores? What if you could transform your CX valleys into mountaintops? PivotaCX leverages best of breed technology and proven methodologies to build data-driven, emotionally intelligent digital experiences. We specialize in delivering extraordinary customer behavior change through SmartVideo which affords significant top-line revenue improvement, noteworthy reduction in cost of service, and an unforgettable customer experience.