We use the latest in technology to assess, down to the granular level, where retailers can improve efficiencies, ROI and fully utilise all resources, including the most expensive which is the human capital. Where the business’ metrics are out of alignment and the problem is accurately diagnosed; the process of reparation is clear. Ilanga will prepare an improvement plan and assist the client with the implementation of that plan – setting as an outcome, the desired returns that the owner’s and shareholders expect from their investment and risk. The company was formed around the collective skills of successful and experienced retail operators, owners and consultants. Due to the practical background of its directors Ilanga prides itself in its ability to connect with retail owners and managers at a pragmatic level.