• Repairs/Upgrades to computer systems • Administering all customer network running Windows 98, 2000, XP & Vista • Providing hardware and software quotes to all customers • Planning and implementing user network hardware and software including maintenance requirements and upgrades • Providing training and assistance to customers using Windows or Microsoft Office applications • Research any new software or hardware I wish to resell • Beta testing software – (GRBakPro backup software and Softalk Share Server) • Trouble-shooting/technical support to full customer basis via phone, onsite or using remote access software • Customer Service – Customers returning faulty computer components