London based customer insight firm specialising in B2B technology and services. Our 'Hidden Voice of the Customer" tool identifies where a business stands in customers minds, its relative strengths and weaknesses and shows owners where to invest resources. Quicker than a research company (we report within weeks not months), more accurate than market/product experts and more practical than consultants, Hidden Voice eliminates assumptions, helps teams work cohesively and with a sharper focus on customers. Worth hiring pre or post acquisition; for early stage and growth planning; turnaround.