We are specialists in delivering bespoke motor claims services for insurers, brokers, fleet & leasing companies. So, whether you need us to manage your claims and incidents, design, build and run a service programme, or simply take part of the managed repair process off your hands, we can help. Claims Management Services We offer a full claims solution from first notification of loss (FNOL) through to uninsured loss recovery (ULR). At the heart of our business is the customer experience and our desire to meet our customers’ expectations. Due to the unique skill sets within Horizon we have a greater understanding of the challenges faced by our clients. Our services typically include; White labelled service – for Insurance Brokers, Leasing companies or trade associations 24/7/365 Emergency assistance line National Repair Network – for Car, Van, HGV’s with industry quality standards National Vehicle Recovery – working with key partners we are able to recover accident damaged vehicles to the nearest available repairer Temporary Vehicle Replacement – reducing inconvenience following an incident Third Party Intervention – mitigate your biggest area of cost Vehicle Engineering – ensuring vehicles are repaired correctly and cost effectively Centralised Billing – reducing the burden on your accounts team and also allowing your fleet driver to drive away without having to pay excess at that point Uninsured Loss Recovery – excess and VAT recovery for non-fault claims Total Loss Avoidance – using an industry leading system to assist in reducing total losses Total Loss Replacement – assisting our clients to source a new vehicle