NextPhase owns and operates a national call center for clients such as Advance Auto Parts Areas of Expertise: • Telematics and Telemetry Research & Development • Normalization of Automotive Telematics/ Telemetry Data into a hieratical data structure • Specialist in OBDII/ DTC Codes for Automotive Diagnostic & Repair Procedures • Coordinates with clients on sales, customer service, customer training and product development • Proven Customer Retention and Satisfaction Techniques • Grew new product sales by 300% • Improved sales and operational efficiency by 45% with 20% decrease in operational waste • Designed sales and marketing methodologies to achieve customer acquisition and retention goals • Maintains vendor relationships • Significantly reduced the time associated with building sales and marketing teams. • Manages a staff of 200 sales and customer service representatives • NextPhase delivers an innovative, risk-managed, yet proven methodology for acquiring and retaining customers. • NextPhase significantly reduces the time and pain associated with building sales and marketing teams • The NextPhase approach is designed specifically for companies that market and sell into vertical markets • The NextPhase Sales and Marketing methodologies achieve customer acquisition and retention goals through its thoroughly tested and proven “Whole Customer Lifecycle” system. This system targets the material quality, timing, and follow-up sales activities pertaining to product and service rollouts • This methodology is fine-tuned and has been repeatedly implemented with client companies, yielding measurable returns on investment • CRM/ ERP Applications-SalesForce and NetSuite- Implemented 20 large installation