Express-Desk is only end-to-end solution to integrate BMC Remedy with Ms Skype for Business in the most convenient way. Express-Desk provides features to : - show a Remedy ticket inside a Skype for Business conversation, while using as many automation as possible. - display Skype for Business availability inside Remedy, whenever and wherever needed : in consoles or inside tickets, customers can be contacted in one click - provide a SPOC (Single point of Contact) for your Service Desk via Skype for Business. That unique point of contact then dispatches the incoming conversations to the appropriate agents, based on their availability and skills. It integrates advanced queue management capabilities and is easily configurable and manageable. - authenticate in Remedy without providing a login or password: this is called single-sign-on, and uses your windows credentials in a transparent and secure way. - report on your Service Desk's activities on Skype for Business via an easy to use and configurable dashboard .