Our mission at DCS is to deliver exceptional value support to our clients' customer engagements. We provide support across multi-channel customer engagement: Customer Contact - Live webchat - Voice calling in/outbound - Email response - Outbound sales Customer Insight - AI based data analytics - Public review data - Complaint data - Competitor benchmarking - Metric-driven performance indicators Customer Engagement Transformation Our combination of operational capability and cutting edge technology enables us to provide support that: - Reduces cost - Improves consistency and quality - Improves ROI - Identifies pain points and effective resolution options