Most organisations build their strategy and transformation programs on the three key capabilities of people, process and technology. Of these, process is the least understood, an often “neglected” asset and does not always garner the necessary management attention. Knowing your processes is crucial to controlling your business activities and enabling successful transformation efforts as to generate the desired outcomes for your business and customers. Avadeen Consulting is a boutique advisory firm providing specialist services in ensuring that your organisation optimises its process knowledge to support achieving strategic goals.