We are a multidisciplinary team with backgrounds in service design, business operations, research and strategy. We follow an agile, collaborative and design-led approach to transform services, internal processes and organizations. We have more than 2 years experience applying service design to solve challenges in public organizations and social enterprises in Greece. Our process and (some of) our methods: - Researching organization's and users' needs (user research, ethnography, workshops, focus groups, interviews, quantitative research) - Translating research data into meaningful insights that will guide the design process (personas, journey mapping, user stories, design guidelines etc.) - Designing and prototyping physical and digital experiences. Generating ideas for (new) service solutions and designing the user experience both front-stage (how the organization interacts with users) and back-stage (how your employees interact and provide the service) (user journey, blueprint, UI, UX, ). Prototyping and testing new service solutions with real users. - Creating a strategy for implementation and organizational processes to help you achieve real impact. Help you launch a beta version of your new service to gather feedback from users and further improve it. - Create a human-centered, design-led organization. Scaling service design capabilities accross departments. We have worked with public and third sector organizations and global tech companies to design services that can positively affect the lives of citizens.