At treeloc, we understand that our clients are the axis that our input needs to revolve around. So we define the company’s mission vis-à-vis our clients as being: •To support the development of our clients’ local markets by helping sell their products with accurate translations of technical documents and marketing materials, as well as software localisation. •To take ownership of our clients’ needs so that we can advise them at the appropriate design stages and ensure that they achieve the defined business objectives in the local market. At treeloc we share a set of business values that mean that we routinely operate with consistent, high-quality standards: •consensus and teamwork •open and honest communication •continuous improvement •client-centred and result-oriented •promises are kept •proactive approach •technical independence •innovation treeloc’s quality policy is in line with its culture of service excellence. This means: •Acting to fulfil our mission, respecting the company’s values. •Viewing our clients’ needs and expectations as our own, following up on the services that we offer, and facilitating communication and accessibility for the client. •Promoting improvements in the skills and capabilities of the treeloc team. •Continuously making progress in and improving the activities and services that treeloc offers clients, and following up to ensure customer satisfaction. The quality management that this approach involves is a responsibility for all the members making up the treeloc team.