TIP Assessment® : a unique, patented 360° Voice of the Customer approach Are you or individuals on your team responsible for ensuring that business relationships are not only healthy, but thriving? Do you have an early warning detection system in place? Do you have clarity, focus and insight into what your clients really want and need to be successful? Or are you occasionally blind-sided by “out-of-left-field” comments? Transitions in Progress (TIP) assesses organizational needs internally and externally with the goal of understanding how to truly delight customers. This process not only validates existing thoughts, but also provides new and critical insights. The TIP Assessment® layers a Voice-of-the-Customer approach with a proven process, along with 1:1 interviews ranging from front-line personnel to the executive level on the client and provider side. Both qualitative and quantitative responses are analyzed via TIP Analytics™, a portal-style proprietary application enabling a true 360° understanding of the environment. TIP personnel have worked in the real world and are bringing real-world results to industry and government every day. It’s in our DNA. And we’d like to arm you with those results, too. However you define success – reaching bottom line goals, accomplishing the mission, or establishing a more perfect (and lasting) union – the insights and unified outcome provided by TIP are powerful and help fuel future successes.