Vision ______ Assist organizations maximize their efficiency and reduce costs through the successful implementation and use of industry best practice solutions. Mission ______ To assist organizations achieve: - Establish a good understanding of your rganization’s efficiency improvement journey - Establish a solid foundation for managing and implementing Change within your organization - Implement IT Service Management Best Practice based on your organization’s business needs - Establish and/or improve your professional relationship with your customer - Design/Redesign your IT Service Management processes to increase productivity and customer satisfaction, and to reduce waste and costs