"People Skills for Managers" We help you gain the competitive advantage through better relationships. Management Communication - Motivation - Conflict Resolution - Individual understanding You can hear the difference. At Touchpoint Communication we believe personalized communication is the power behind profitable and mutually beneficial relationships. The Process Communication Model® (PCM) was adapted for the business community based on the research and concepts of Taibi Kahler, Ph.D.,an award-winning clinical psychologist. It is our goal to change the world in three important areas: (1) Change communication styles by enhancing the tools with which to communicate. (2) Understand what people are saying and why they are saying it. (3) Change the way we see each other by understanding personality. These tools are for the: Senior executive, director, manager, supervisor, team member or individual on any relationship level. It is our goal to help you tailor your message to get the most from your interpersonal communication and build relationships.