Founded in 2009, Enigmai is an Israeli tech company that has developed a unique and advanced solution to address the challenges large contact centers face. Our solution, the EBS system (Enigmai Business Suite), supports the entire work-flow cycle in large contact centers, from managing shifts and employee breaks to forecasting every day’s HR needs. Our system offers numerous advantages- Integration with other organization systems in use, real-time information update, easy access reports, and is web-based. Our solution is currently used by the leading financial and insurance companies in Israel and supports the operation of hundreds of employees daily.