Brainfood was formed in 2008 by Martin Hill-Wilson to offer thought leadership in customer engagement. Martin is a two time industry life award winner, in demand keynote presenter and frequent conference chair. He also works with leading brainds on their customer agendas - from strategy and infrastructure to culture and skills. Martin is a well-known international keynote speaker and chair for contact centre and customer engagement conferences. He is also a global authority on social customer service and co-author of ‘Delivering Effective Social Customer Service’. Services offered by Brainfood include customer strategies, market engagement campaigns, customer education programmes, executive mentoring and market briefings for leaderships teams. More details can be found at http://www.brainfooodextra.com.