Magnetic Experiences™ is a boutique business strategy consulting and customer experience coaching firm. We use our hybrid MX Coaching-Consulting Model™ to help business leaders of mid-size service-based companies as they scale, so their profits grow sustainably with their business. Our business advisors help leaders of growing midsize businesses achieve maximum results as they tackle transformation, strategic initiatives, new career opportunities, and the growing pains that come with scaling. 1️⃣ We support leaders in transition, whether it is due to furlough, lay-off, or looking for the next challenge. Find and land your next leadership role faster! 2️⃣ Subsequently, we coach leaders to maximize their first 100 days in a new role with their 100-Day Plan. 3️⃣ We also work with SMB leaders to define stretchy goals for themselves and their orgs, chart practical roadmaps, and actionable plans to succeed with sustainable profit margins. Scaling-up (growth puts strains on the system (people, process, technology), and oftentimes existing customers are not being well-served. It does not have to be that way if you have a game plan in place. Grow capacity intelligently, serve your people (employees, customers, partners) with great experiences, and build deeper connections without outspending your profits. Do not let your company's growth erode your existing customers' experience. Scaling is tough work. Your growing pains are often felt by your customers. One day you take notice that customer turnover is higher than it used to be. With new customer acquisitions growing (along with acquisition costs), the existing customer churn can feel less urgent, less impactful. Customer complaints increase. Customer credits increase. Customer references seem harder to come by. Margins erode. Costs escalate. Reverse the trend by focusing on providing CONSISTENT, valuable, relevant, simple, flexible, and personalized experiences.