- Contract or Interim Management. - Project Management as a Service (PMaaS). - Business Change & Transformation, IT Change - Regulatory Change, Business Improvement, Customer Journeys, Business Readiness, Project & Programme Turnarounds Making things better; Embedding the change; Support the people in doing it for themselves. Managing change projects and portfolios for a wide range of industry sectors, transforming their services by monitoring their existing business practices, identifying weaknesses, recommending and delivering solutions. Key achievements include; * Reorganising and reprioritising functional portfolios up to 126 initiatives * Business case created and approved to support a significant target operating model change to reverse outsourcing to reduce partner costs by 50-60% and improve right first time by 85% * Completion of a 80 point IT & Operational Service transition workstream * Turnaround of a FCA licencing application programme including complete review of the risk management framework, risk & control standards update and gap analysis with improvement plans * Turnaround of a £385K technical upgrade project to successfully deliver regulatory compliance to complaints handling * Leading a £13M.programme to improve NPS scores by 65% and create £1M of additional contract revenue * Managing a portfolio to deliver at least £8.3M of customer focused improvements including; reducing costs on goods lost in transit; implementation of colleague suggestion scheme, and leading, coaching and mentoring a team of 6 Sigma green belts. * Led introduction of new technology to allow sales of a wider range of products to increase sales by £10M whilst reducing stock-holding by £1M.