I help property owners, developers and managers create award-winning experiences and high performing places that customers love. True customer centricity is an objective in most business or development project plans but it's not easy to get from the lofty vision statement to the real deal, or understand what to focus on to make the magic happen. Cool sounding ideas can be found anywhere, but knowing where to start, what to prioritise, how to create competitive advantage and make it all come together in a way that engages everyone is the hard part.