Optima WFM offers world class contact centre support services from low cost locations, utilizing the call centre management expertise abundant in the Philippines, led by executives with decades of global experience and substantial records of success. We specialize in WFM managed services, WFM consulting, and Customer and Employee satisfaction surveys and analytics. Our Products are aimed to assist in-house and outsourced call centres increase productivity, improve customer and employee satisfaction all at lower cost than performing these tasks internally. Optima WFM is based in the heart of Makati City in Metro Manila, Philippines, the contact center capital of the World.