We help brands with premium offerings increase their number of repeat customer sales by using an interdisciplinary approach to applying voice and conversational AI technology to their customer retention marketing. We primarily work with direct-to-consumer brands directly or as a white-label service for our agency partners.  We boil down successful customer retention optimization into three main focus areas. These areas are customer experience, usable security (aka user-friendly cybersecurity), and voice technology. All of these are connected by the customer data they produce, which we use to optimize conversions through experiments.  C = Customer Experience (specific touchpoints) U = Usable Security (aka user-friendly cybersecurity) V = Voice Technology  E = Experimentation (driven by customer data) A cuve is a wine vat that creates a perfect blend of different wines.  Our CUVE framework is an approach to creating an optimized customer journey for our clients using a blend of various disciplines. Making our framework a backronym and an accurate description at the same time.  Ask about our 3-day CUVE Discovery and 5-day CUVE Leadership Workshops.  We apply our CUVE framework with our 10-step process to different touchpoints of your customer journey during each workshop. The results:  *A solid primary use case with a forecasted ROI  *A clear understanding of the selected use case aligns and integrates with current efforts to improve KPIs *A short-term action plan for immediate next steps *A mid or long-term roadmap with clear paths to goal use cases  *A high-fidelity, working prototype *A high-level implementation plan, with design and technical requirements included