Telecom-Express is the largest contact center in Russia, a market leader in contact centers outsourcing services. Sites: Moscow, Rostov-on-Don, Chelabynsk, Nizniy Novgorod, Kaluga, Taganrog, Novocherkassk Employees: 2 500 (over 2 000 agents Telecom-Express has designed and deployed one of the industry’s best contact center’s infrastructures, a robust and modern hardware and software platform, capable of supporting contact center’s needs of any size and complexity. Telecom-Express’ software and hardware platform provides clients with additional value added services and benefits. Telecom-Express provides a single point of entry for all client's inquires: Hotline Clients development HR, IT, reception support services Support of research and surveys Automatic quality control Social media networks monitoring Contact Center infrastructure outsourcing