A Complaint Is a Gift (over 275,000 copies sold) introduced a revolutionary notion: that a customer complaint is the most valuable source of feedback you can receive to improve your business. Businesses who have worked with author, consultant, and speaker, Dr. Janelle Barlow’s A Complaint Is a Gift philosophy have risen to the top of their industry by keeping and transforming customers into loyal supporters. Her immersive and interactive workbook co-authored by speaker and agile mindsets consultant, Dr. Victoria Holtz, allows readers to practice an up-to-date three-step formula and enables employees to handle complaints with increased emotional resilience. Now A Complaint Is a Gift is being brought to a new level as a set of live and online interactive programs offered globally in Spanish and English with robust learning approaches. 𝐓𝐡𝐞 𝐭𝐫𝐮𝐞 𝐭𝐞𝐬𝐭 𝐨𝐟 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐛𝐫𝐚𝐧𝐝 𝐢𝐬 𝐭𝐨 𝐥𝐞𝐯𝐞𝐫𝐚𝐠𝐞 𝐭𝐡𝐞 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐭𝐨 𝐟𝐨𝐫𝐠𝐞 𝐚 𝐧𝐞𝐰 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩. Instilling the A Complaint Is a Gift philosophy into your brand culture will make you more competitive while promoting your brand, and help you to soar above your competitors fueled with 𝐟𝐫𝐞𝐬𝐡, 𝐡𝐢𝐠𝐡𝐞𝐫 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐢𝐝𝐞𝐚𝐬 -- 𝐟𝐫𝐨𝐦 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬. PROGRAM OFFERINGS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ 🔸Customized interactive keynotes 🔸Content linked to your customer-centric goals 🔸One-hour virtual presentations/webinars 🔸Reinforcement videos 🔸Bite-sized Learning Experiences 🔸Train-the-trainer programs 🔸Company-wide consulting processes