Performance Connections, Inc is owned and operated by Greg Meares and is a value-add dedicated Call Center Consultancy. As an independent consultant, Greg often works with other consultancies on a contractual basis. Greg utilized the DMAIC Six Sigma approach to Call Center Consultancy and Back Office performance. The focus is on identifying improvement areas, designing a cost-effective plan and then providing the implementation muscle to execute. Other Areas: - Vendor Management - Performance Management - Transformational Leadership - Change Management - Account Management - Call Center Efficiency