The company has traded since 2007 with a mission to offer a fair, honest and open service in an industry sector which doesn't have the best reputation. As advocates of good business ethics, all terms and conditions are fair and transparent, with no hidden costs or small-print which might catch out potential clients. The company directors strongly disagree with many of the sharp practises in estate agency, such as over-valuing to win clients, high pressure sales techniques, encouraging gazumping or gazundering and agents poaching each-other's customers. As well as offering honest terms, Southgate Estates believe in offering the highest possible standards in estate agency. The standard packages includes exceptional quality photography, glossy brochures, advertising on the main internet portals and social media. Customers are always encouraged to visit the prominently positioned sales office in Exeter's city centre.