TrendzOwl is a market intelligence and advisory firm with a particular interest in how a rapidly changing world is impacting a set of overlapping areas, all of which are key to the enterprise: business process outsourcing (BPO); mobility management services (MMS); the customer experience (CX); the employee experience (EX); and digital transformation (DT). The common theme animating our research is that we’re living in extraordinary times. Exponential technologies and increasing expectations are supercharging an era of techno-consumerism. But even as the information and communications revolution spreads across the planet, globalization is coming under increased pressure. At a time of rapid change, our ability to anticipate the future seems limited. Are you prepared for our New Normal, whatever form it may take?