CXellence is a Customer Experience Consultancy founded and led by Manuela Pifani, who has extensive corporate experience in leading organisations to achieve success through CX excellence. The initiatives Manuela led created higher NPS, NCE, brand health and revenue, while lowering operating costs and complaints. Her achievements and business results were recognised by winning a number of prestigious CX awards. It was born from her desire to work with like-minded companies and CX leaders to help them achieve their CX objectives. Having walked in their shoes for over 15 years, Manuela understands the challenges and issues they face and the ups and downs of the journey towards CX excellence, as well as the value opportunities and success drivers. Leveraging this hands-on business side experience and tested frameworks and solutions, CXellence is an independent partner to help CX leaders succeed in their objectives. CXellence offers a broad range of customer experience services, explicitly tailored to suit the needs and priorities of its clients - from CX consulting (strategy, measurement, design, transformation, cultural change) to executive mentoring, speaking engagements or business consultations.